About Merchant Protocol

Who We Are

Merchant Protocol is dedicated to retail businesses. It’s our mission to provide enterprise level systems to small and medium sized businesses. Merchant Protocol was originally dedicated to Ecommerce systems, but has since developed systems to support the Ecommerce Industry. We believe in offering great customer care at great prices. Our attention to detail and service offers small and medium sized business that tailored attention your company needs. Let us handle your financial and processing problems so you can focus on what really matters.

Our Team

Jonathon Byrd

Enterprise Architect

This is my passion, to create and optimize business processes. I am constantly analyzing technology, workflows, requirements and tools to determine the best strategies for optimizing ROI. I not only architect solutions, but I enjoy being a part of the implementation as well.

Carleigh Clendenin

Business Manager

 As the Business Manager, I’m by your side the entire step of the way, making your transition with us a seamless one. My main goal is to give you all the resources you need so you can focus on what’s really important. With our bespoke customer service and technological background, we provide you the hands on care your business deserves. I make sure your account is completed as efficiently and as effectively as possible from start to finish.

 I like to take a small town approach to every client. Taking care of clients as if they were family is my goal. I go that extra mile to distinguish us from the competition. Unlike others in the industry, we offer great prices and great simplicity which is what attracted me to Merchant Protocol.

Alex Kennedy


It’s my job to make sure that you’re well informed about the merchant services industry. Credit Card processing can be a very confusing process to understand, coupled with the hardware requirements and integrating it seamlessly with your company. My goal is to give you the smoothest transition possible so you can focus on what’s really important. Growing your business.